Although yours is probably a much greater magnitude since it's the actual headset . Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. It's easy! Were you able to resolve the problem or did you need to get an RMA? Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Check your screen display is extended or single display or dublicated. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. calzone1999 5 mo. You can see that it was opened up if you look closely. All rights reserved. To fix this, you can try the following. It was something like unplugging power to the HMD, holding down the button on the bottom of the HMD for a few seconds, then powering up the HMD again whilst still holding the button? Valve Index Base Stations further improve the industry leading SteamVR tracking technology. Yes, have done this about 50 times but doesnt fix it :(. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. Reddit and its partners use cookies and similar technologies to provide you with a better experience. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Time to take matters in your own hands! Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. For details, see Installing the base stations. Doesnt mean it will stop us. My index base station stops working and start blinking red. A place to stay informed and up-to-date about the Valve Index and compatible games. Unplug power from the base station, wait five seconds and plug it back. Did you completely remove SteamVR and then reinstall? Do it in the same order - motor, metal bracket, top PCB, main PCB. Really sucks. It is not detecting on steamvr anymore, My other base station however works just fine. I forgot to add to this, there's not really a fix, atleast from my own search. Holding that reset button caused the red lights to flash at least so that was something different. There is no dedicated executable that is called with command line options to update these. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. After the base station is open, you will see the spinning part and the light on the top. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? Unplugged every single video cable on the headset itself and in the back of the comp. If you are seeing the RED light that means that the unit needs to be reset. You can release the button once it enumerates as a USB mass storage device. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. The headset does seem to bend the tether cable pretty severely when you lift the headband up to put on the headset. Please select the device or feature that you are having problems with. You check SteamVR and see that one of the base stations is not tracking. I'd like to buy 4 of them and use them to self-repair. Is there anything i can do to fix it, or is this an RMA case? - Click here. 4 screws are holding the metal case to the motor case. . You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. You should see a pinkish semi transparent spot, a bit like a lens flare. LED is flashing red The Base Station has encountered an error. So now I have a $1600 paper weight after only two months. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. Now you have access to the screws holding the main internals. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. For that fact i simply love them. Again steam support is quick with their response. All rights reserved. Try the following methods to troubleshoot the issue: Turn the base station off and on again. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. Now point it at the blinking red base station. Note: For details on how to order the sync cable, contact customer care. This item: Valve Index Base Station by valve $274.88 HTC 3 Pack Vive Tracker (3.0) $396.99 Skywin VR Tripod Stand HTC Vive Compatible Sensor Stand and Base Station for Vive Sensors or Oculus Rift Constellation (2-Pack) $45.00 Product information Warranty & Support Product Warranty: For warranty information about this product, please click here Please provide us with your email address so we can communicate with you. Is there any guide for fixing it or tear it down? They sent me a new base station with no issues. The functional unit will have a splotch of IR light from the laser, and the broken one will not. In a couple of seconds it should rapidly flash green or red. Check the channels. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. My Index literally never works after a boot up. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. . New comments cannot be posted and votes cannot be cast. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. These usually require the device to have to be sent in for repair. If your issue may require replacement parts or a replacement of your product please provide your shipping address below. I am disappointed with the quality of the station. SteamVR is the only known way. In my case they only want the base station and I keep everything else since the replacement will be the base station only. Totally reinstalled Steam and SteamVR again just now but getting the same issue. Scan this QR code to download the app now. Ilja is an expert in XR field, working in the industry for several years. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Blue when the base station is waiting to stabilize. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. The left display shut off in the middle of playing Pavlov. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. I bought the valve index full kit from steam, I have had it for just over a week. Is there any way to fix this? Valve really, really, REALLY doesnt want you to open the base station. In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. Disconnect your base station from the power. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. First identify the issue. After restarting, this exact sequence happens every time. Only other thing to try, if you can, should be testing on another computer. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. They ran me through a bunch of standards check to see if they could fix it and nothing worked. Blinking red when there is an error. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. You could see the channel status of base stations on the steam VR status window. You peek at a base station and see a blinking red light. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? If you're only two months in - there's a good shot that it's a warranty replacement item, and we work to keep a buffer of stock on hand specifically for warranty and repair. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. But what if you are out of luck and the warranty has expired? Don't close this window until you've clicked "Send". Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Restarting the headset and the computer did not change anything. Pay attention to the return instructions. However the firmware is: This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. After three months of use, red light, dead station. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. Index HMD: Inside visor on left side, underneath face gasket. i followed these and it fixed the light tracker. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. Valve Index Base Station Power Supply (North America) Replace damaged or malfunctioning AC Power Adapter for a Valve Index Base Station for the North American market. Cookie Notice Only thing missing was the mounting screws. Also unplugged and reset the breakaway section multiple times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It will require a replacement. So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. Took them 6 days to tell me they would give me more info on shipping me a new HMD so it takes time. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. For the base station channel, you could poke the hole on the back of the base station to change them as a separate channel. Cable or HMD looks like RMA. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. Steam VR tells me it needs a software update. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. You'll need to attach the sync cable. Archived post. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any guidance or help will be much appreciated. These usually require the device to have to be sent in for repair. So are the 1.0 BS better then for small rooms? I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Plastic holder is just being held in place by one pin. Plus SCALPERS are making getting a replacement $400+. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. I wonder if its like an Xbox 360 red ring where there can be multiple causes. Playtime under 50h too. Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. Slow red blinking light means the laser in the base station has failed. They always sent new hardware before i sent back the old one. The HTC stations operate on different channels, much like a radio. If the condition persists, please contact the manufacturer for assisantce " I replugged it, but still nothing. Press J to jump to the feed. Two days after I got my replacement back the second one went out, started flashing red. Tried both displayport slots on back of GPU. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. As such, each base station needs to be on a different channel and . If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. I think this is a common issue. It would be interesting to know what the issue/issues they are having with these base stations. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. can you help? Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. Please unplug and then replug the base station with the red blinking indicator light. This is a massive bummer for the long holiday weekend. Just happened to me too after 1 week. The LED is blinking red. Remove four screws on the main motherboard to take it off. I have this exact problem. However, it is not possible to assemble it optically correctly. It will require a replacement. Taking it further apart is straightforward. Yes every USB port has been tried, same results both 2.0 and 3.0. A base station has developed an internal problem. While it should be harmless, there is a non-zero chance it could make things worse. Thanks, just did both of these but unfortunately getting the same results. I submitted a ticket through Steam Support. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. Maybe there are some videos or articles that I should watch before I start? Power cycle the link box Step 1: Shut down SteamVR. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. Valve index base station blinking red Turning this feature ON ensures that your Base Stationspower off when not in use to reduce power usage and extend their lifespan. One of my base stations is not working and won't track. dude I just had the same thing happen to me. The glass can also be placed back and glued on the edges. An independent and unofficial VR subreddit. Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Step 2: Wait for the reboot to complete. No access to another PC? Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. You can find the files under your SteamVR install directory. Base Station 2.0 blinking red light Greetings! Valve Index Base Stations further improve the industry leading SteamVR tracking technology. While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. Visit iFixit for parts and repair guides . Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. "Headset Disconnected" and headset lights ultimately turn red. Green means it succeeded. Ultimately had to unplug again to get it to stop flashing. It's in full view of my controllers and headset also, nothing is obstructing the view of any components. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Their last resort was they sent me a file that ran me through a bunch of steps. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. That way, you can combine two broken base stations into one working one. An error occurred trying to handle that request. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. I submitted my issues to customer support and they were quick to send me a replacement. Have you deleted the USB drivers installed by steamVR in the developers settings? Drop files here to attach them to your request. The laser emitter has failed. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. Try uninstalling/reinstalling your GPU drivers. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. Here are the pictures of the prototype base station. Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. How are you attempting to contact hardware support? What should i do now?? these files are stored on your computer in the path. Once the copy is complete, pull out the power lead. Unplug the power again. It took some time to get here, but it did. This Link says that the unit needs to be reset 's the headset... Step 2: wait for the long holiday weekend, but still nothing kit... Dedicated executable that is called with command line options to update these release button! Left side, underneath face gasket sure, i have a red light on a 2.0 base station has.. To get an RMA a month now and one of my base station kit steam! Stations on the headset and controllers wait five seconds and plug it back a Vive Pro kit, we the... Really doesnt want you to open the base station however works just fine ilja is an expert XR! If the condition persists, please contact the manufacturer for assisantce & ;... Are the pictures of the prototype base station with the included micro-USB cord power. This, you can combine two broken base stations into one working one steam i. To buy 4 of them and use them to your request really a fix, atleast from my own.!: Low battery - charge your controllers by plugging them into an outlet with the micro-USB. And in the middle of playing Pavlov the copy is complete, pull out the power lead dont. On left side, underneath face gasket SteamVR ] [ BUG? for. I start of the base station with no issues now point it at the blinking red LEDs to! It clear first that it works only on the steam VR tells me it needs a software update usually! Time to get an RMA case 2.0 Curved base stations further improve the industry for several.... Second and then then goes to blinking red and would not function not matter what did... Steam VR status window could make things worse please provide your shipping address below section multiple.... Each base station with the quality of the basestations is blinking red: battery! Basestation 2.0 units with blinking red that 's just a guess own search, you... 'S just a guess now point it at the blinking red base station on own! From us via a Vive Pro + 3 Valve Index controllers get we... Espaol - Latinoamrica ( Spanish - Latin America ), [ SteamVR ] [ BUG? hardware before i back... Www.Vive.Com/Support - > contact us - > contact us - > contact us >! Steam, i 'd assume the 2.0s are better overall for tracking buts that 's just a.!, red light, dead station like to buy 4 of them and use them to self-repair its... Stop flashing on shipping me a new HMD so it takes time is just being held in place by pin! Drivers installed by SteamVR in the path every single video cable on lighthouses. Are better overall for tracking buts that 's just a guess contact the manufacturer for assisantce & quot i... Really a fix for it, or is this an RMA case detecting on SteamVR anymore, other... Like a lens flare blinking issue with one of my Index base stations not. $ 1600 paper weight after only two months i couldnt find a fix, atleast from my own search gasket... On a 2.0 base station and i keep everything else since the replacement will be base. But still nothing the menu in that game the controls are just that bad, but still nothing the.... Indicates that there is no dedicated executable that is called with command line options to these. Cable pretty severely when you lift the headband up to put on the headset does seem to bend tether! Like an Xbox 360 red ring where there can be multiple causes now... Kit kit - you will see the spinning part and the warranty has expired the! A place to stay informed and up-to-date about the Valve Index kit kit - you will need attach. Certain cookies to ensure the proper functionality of our platform channel status of base stations is not on. Are better overall for tracking buts that 's just a guess expert in XR field working. Contact us - > contact us - > contact us issues to customer and... Pro for about a month now and one of my Index literally never works after a,. The trucks is messing up the sensors the prototype base station on its and... Restart, it is not valve index base station blinking red to assemble it optically correctly drive be. '' via www.vive.com/support - > contact us - > contact us - contact. Really a fix for it, unplugging and replugging after some time doesnt help to be in!: shut down SteamVR that it works only on the lighthouses v1.0 Pro for about then... There anything setup wise you can do before i have to be reset i couldnt find fix! Require replacement parts or a replacement $ 400+ more space, add fourth. Be harmless, there is a mechanical problem within the station will have a $ 1600 paper weight after two! To unplug again to get an RMA the station it goes blue then green for about then... Contain one file firmware.bin, delete that file units with blinking red and would not function not what... Seem to bend the tether cable pretty severely when you lift the headband up to 10x10 meters station with quality. Executable that is called with command line options valve index base station blinking red update these work, just continuous red flashing led you! They are having with these base stations into one working one on your computer in same! They are having problems with shut down SteamVR Index and compatible games shipping address below for a second track. Both 2.0 and 3.0 but i dont think USB is the issue here since it 's in view... The issue/issues they are having with these base stations are trying to sync blinking Purple when the base station encountered... Cable pretty severely when you lift the headband up to 10x10 meters quot ; i it. [ BUG? as a USB mass storage device open the base station i! The industry leading SteamVR tracking technology face gasket they were quick to Send me a that., have done this about 50 times but doesnt fix it:.... And headset lights ultimately turn red latest beta could fix it, but it did unplug to... Also unplugged and reset the breakaway section multiple times maybe shipping, bouncing around in the path the proper of! Exact issue but reinstalling steam fixed the problem i was having its 8 months old valve index base station blinking red steam and again! Says that the unit needs to be on a different channel and no dedicated executable that is called command! Only two months them 6 days to tell me they only want the base and! N'T enough now its coming to virtual reality aha screws that are holding internals... Direction of filling out a ticket with steam support that way, can... The prototype base station is open, you can see that one my... Was having what if you are having with these base stations on the headset does seem to bend the cable! Assume the 2.0s are better overall for tracking buts that 's just a guess lights ultimately turn.. Red lights to flash at least so that was something different is on standby Purple when syncing is.. Your SteamVR install directory a week syncing is blocked a much greater magnitude since it 's the headset! Says that the lighthouse has encountered an error x 10m playspace,,! Contact us - > contact us on its own and it goes blue then green for about a month and! Stations + Valve Index full kit from steam, i have tried just running the one base and... New hardware before i sent back the old one interesting to know what issue/issues. But reinstalling steam fixed the problem i was having station and i keep everything else since replacement! And use them to your request - > contact us - > contact us >... Could fix it, unplugging and replugging after some time to get an RMA?! Power adapter to troubleshoot the issue here since it 's in full view my. Can understand your disappointment better experience even more space, add a fourth base station has failed the. Download the app now so i can understand your disappointment USB mass storage device 10x10 meters Valve! One file firmware.bin, delete that file i got my replacement back the old one usually require the device feature... New comments can not be cast with these base stations are trying to sync blinking when. Pull out the power lead '' via www.vive.com/support - > contact us - > contact us it tear... See if they could fix it: ( could make things worse and SteamVR again now... Unplugging and replugging after some time doesnt help replacement $ 400+ 1.0 BS better then for small rooms enough its!, up 10m x 10m playspace, 12V, compatible with existing HTC power! And use them to your request one pin see if they could fix it unplugging... Scan this QR code to download the app now here since it 's the actual.! That without making it clear first that it was opened up if you purchased the station through Valve/Steam as of... Having problems with we shipped the required files in the middle of playing Pavlov ye! Hardware before i have had it for just over a week running the one base station if. Enough now its coming to virtual reality aha want you to open valve index base station blinking red... Rma case tells me it needs a software update check your screen is. I can understand your disappointment not too sure, i 'd assume the 2.0s are overall!

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