As you probably know, we Airbnb hosts live and die by 5-star reviews. Airbnb Self-Check-In Instructions: Here's a Simple Approach The best way to communicate self-check-in instructions is by sending a message through the Airbnb app. A solid guideline for an electronic message is about 7-10 paragraphs, including bullet points. Airbnb Guests with No Reviews: Should You Accept or Decline? Be sure guests arent staying past the set checkout time by outlining it in your Airbnb checkout procedure. Best Roof for a Geodesic Dome: Which Material is Optimal? The Best Bedding Sets for Airbnb: Luxurious Options for Your Vacation Rental, The Best Carbon Monoxide Detectors for Hosts, The 6 Best Schlage Smart Locks for Airbnb, Hostaway Vs. Uplisting (2023): Suprising Results. I work very hard for 5 star reviews and I would appreciate it very much if you left me feedback about how I am doing. 8. Have a great time at your next destination! If you ever come back, please let me know and allow me the chance to host you again. Find Out If Its Worth It! Fireplaces-Include instructions for use and your policy regarding cleaning up the ash. Why You Should Focus Listing on One Platform for Your Vacation Rental. So just to be safe, list a few top emergency contact numbers toward the end of your Airbnb home manual. 11+ Must Haves in Your Airbnb Vacation Rental Cleaning Checklist, Location of first aid and fire extinguisher as well as best exit to use emergency, Trash day and instructions to take out trash, Instructions for TV / Netflix / Hulu / Cable. Whatever option you choose, state it clearly and be available if guests have any questions. I usually do this three days before check-in. Buses 3 and 4 stop at James Street, and you can also catch the D-Line or the E-Line on Yesler Way. 2023 RSD Ventures LLC. You probably do not want it completely shut off either, so that the house will be comfortable for your cleaning service and your next guest. If you search among Canvas many design templates, youll find a few different ones that you can use as an Airbnb welcome book template and adapt to your needs. : 11 Great Options, Airbnb Guidebook Examples and Templates for Hosts, The Best Dcor for Airbnb: Awesome Design Ideas for Hosts. Thanks for your business. If you want to avoid answering the same questions over and over again, its a good idea to leave a physical copy of your house manual in your Airbnb rental, or provide guests with access to a digital version. We hope you enjoy your stay. Please help us prepare for our cleaners by [list cleaning expectations here; try not to go overboard if you charge a cleaning fee]. You want to keep your check-out instructions short and to the point, so simply create a short checklist of items that you require guests to do before they check out. What Cleaning Expectations Should You Have for Guests? You want your guests to leave the Airbnb in as close to the condition that they found it in as possible. Expectations must be set, so they can be exceeded. The Boldest Approach: Asking for a 5-Star Review. Please do not strip bed linens; leave this for housekeeping. I am constantly working to improve the experience for all of my guests. Checkout instructions are an effective way to extend customer service to your guests as well to ease the transition to your next guests easier for yourself and your cleaning crew. This helps build my profile and my business. Since your guests are likely traveling on vacation, you want to make sure your checkout procedure is straightforward, so there is no confusion and is easy to follow. Sample Airbnb House Rules. It might happen that over time you want to modify your list based on your hosting experience. These digital welcome books have beautifully-designed built-in templates: all you need to do is fill in your information. iGMS Vs. Guesty Review: Surprising Results for Airbnb Hosts. You can pay your fare in cash to the driver or download the Transit GO Ticket app on your smartphone and pay with your credit or debit card. However, if youd like to venture a bit farther and climb the Space Needle or go for a stroll in Lake Union Park, we recommend using the local public transport system instead of driving. Please turn off the AC when you go out. Make sure to sprinkle in tips strictly for the guests benefit. Did this article help? Along this same line, it can be really beneficial to make friends with the neighbors to have an extra set of eyes on the house. I wanted to ensure that the house was left in the condition in which each guest found it, in order to keep things easy for the cleaning service and myself. How Much Does Airbnb Photography Cost? Sample check-out-instruction message using this approach: Airbnb Checkout Instructions Template. Use this AirBnB template message: Thanks so much for staying. Using this guide, you will have all the necessary tips to create a comprehensive house manual that covers check-in and check-out times, parking instructions, WiFi details, emergency contacts, local transport information, and much more. You do not want a guest leaving the thermostat on an extreme temperature and running your power bill up. Send check-in instructions at least 24 hours in . I ask all guests to make sure their trash has been deposited in this can. ). Saving Time with the Airbnb Quick Replies Feature, Giving Back: Offering your Airbnb for Emergency Placements, Best Maintenance Schedule for Airbnbs to Avoid Downtime, How to Find the Best Location for Your Next Airbnb, 10 Ways To Make Your Airbnb Listing Stand Out, How to Furnish your Entire Airbnb on a $500 Budget, Best Response Ideas to Common Airbnb Guest Questions, Tips for Spotting Airbnb Parties As A Host. Guests should have a timeline for when they will need to have the house restored to its original condition and have the keys turned in. When you leave, lock the door from the inside and leave the keys on the rack thats attached to the front door. A detailed and well-thought-out Airbnb house manual is crucial for guests to feel at home. Well show you how to quickly and effortlessly write professional, easy-to-follow, SuperHost-level instructions today. It also keeps the house smelling fresh. In that case, make sure you include the code. The Airbnb Extra Guest Fee: Dont Get Taken Advantage Of! To avoid changes in your schedule, you need to remind guests of check-in and check-out times as often as possible. Believe it or not, it was our first home when we moved in together in Seattle! This is 100% paramount to a great Airbnb experience, for hosts and guests alike. Adding a house manual to your Airbnb listing is quick and easy. On the contrary, there may be devices you want to remind guests to plug in and recharge (like an electric golf cart, video game consoles, etc.). In your Airbnb checkout rules, remind guests to turn off all the lights in every room and mention any other electronic devices that should be switched off like the TV. If your reservation is less than 48 hours away and your check-in information isn't available, it's time to message your Host for the info. 3. Start dishwasher; dishwashing detergent is located under sink. Check-in is from 2:00 pm and check-out is until 10:00 am. That means theres no need to edit and update your automated messages on every OTA. If there are any small stains on the mattress protector we dont guests to notice these issues prior to leaving their review. Oftentimes guests will stop at a local grocery store or travel with snacks they want to keep in the kitchen. 10. But make sure the heat is set to at least 64 degrees in the winter so your pipes dont freeze. For anything else, be as specific as possible with location, payment, and restrictions if any. Instruct guests to do whatever will work best for your cleaning staff and their schedule. The house manual tool lets you provide guests with clear, step-by-step instructions and tell them where they can find important things, such as safety devices or the router for the wifi. Its like the backcountry saying pack it in, pack it out meaning, if you brought it with you, take it with you. 3. The Best Mattress Protectors for an Airbnb. Hosts who communicate few or no cleaning expectations typically feel guests should not have to perform any cleaning tasks because they are paying a cleaning fee. I use a program called AirGMS to send out this list automatically upon the arrival of each guest. Guests may not think about checkout details until the last minute. Click Edit. Dont forget to mention where the thermostat is locatedits not always easy to find! (Free Template). Smartbnb Review: Quality Channel Manager? Use the Airbnb app's message system to request the change. 1. Double check drawers for any personal items. Wheelhouse Airbnb Review: Worth the Price for Your Vacation Rental? directly from John. Related: How to Take Refundable Security Deposits Through the Resolution Center on Airbnb. (Host's name) " And isnt the neighborhood just lovely? The Airbnb house manual is not the same as Airbnb house rules. The check-out time is at 11 AM. Please come back soon! Want More Airbnb Bookings? Provide the check-out instructions the morning of their departure: Thank you so much for staying with us, your scheduled check-out time is 11:00 am. Just follow these steps: Once you do this, Airbnb will have all the information they need to send guests your house manual. When in doubt, always listen to the official Airbnb site. Guests are not to remain on the property after check out time. Please ensure everyone is out on time. This template covers a lot of territory and may be more than you need. So whenever you arrive, you can let yourselves in and make yourselves at home (: I've outlined some basic details below that should come in handy during your stay. Best practice is to strike a balance between host/cleaner cleaning needs and the desire to provide optimal customer service to the guest. Completing the list just about guarantees a 5-star review from us!. Some people think that extensive Airbnb check-out instructions lists are a little bit ridiculous. Were beyond excited to have you! Why? We have so many great memories attached to it, and were convinced that you will, too. For example, if your cleaning fee is on the higher side, guests will expect that most things are taken care of for them. Privacy Policy & Discloure, The only online recycle clothing store I currently shop and sell with. As an Amazon Associate, I earn from qualifying purchases. Maybe you want them to put the key back in the lockbox, for instance. You have probably included a picture of it. Please let me know if there is anything you need or if I can assist you in any way. Please make sure the dishwasher is full before turning it on. 7. Sign up with our invite link and you can get, What Every Host Should Know About Banning on Airbnb, Answer These 25 Questions Before Hosting on Airbnb, Sample Airbnb Template Welcome Letters & Security Deposit, Annasea Poke Bowl Kit Review (Wasabi Ahi & Spicy Salmon Flavor), 24 Humorous & Cheap Gift Ideas For People You (Secretly) Hate. Start from where . What is a superhost to do? They are the things that all other Airbnbs dont necessarily require guests to do, but still allow your rental to have a quick and seamless conversion from guest to guest. Please be sure you have turned off [electrical and gas items]. Capsules are in the cupboard above. Tell your guests where they should put the bedsheets and linens before they leave. One host we know ties checkout procedures and cleaning expectations to the guest review, using this verbiage: Below are our checkout instructions. Why is this effective? Thanks again so much for your stay! Thank you and have a safe trip home (or to your next destination)! The purpose of your Airbnb house manual is to provide guests with useful information about their stay. Sometimes they want to know when to leave. Why are Airbnb checkout instructions important? 3 min read Decluttering your space to delight guests An orderly place is comfortable for guests and manageable for cleaners. Good morning Guest, Thank you for staying with us at our Airbnb. Key Handoff How to Handle Airbnb Key Exchanges, Preventing Smoking and Noise Issues at Your Airbnb: A Guide, How to Prepare Your Home for Short-Term Rentals, Airbnb Shopping List Kitchen Essentials, 5 Things To Sell in Your Airbnb (That Guests Love), Top 100 List of Must-Have Airbnb Products Under $25, Laying Down the Ground Rules for Extended Stays. The next guests coming in should have the shelves free for their own groceries and should not be subject to any unforeseen odors from the refrigerator. Start your free trial today! Sign up for our mailing list and get Superhost tools to improve your Airbnb business. This is a house rule. If our schedule permits, we may allow a early check-in/ late check-out for a . Tip 3. I hope you have settled in alright and that you are enjoying your stay. We believe with a rockstar housekeeper and an affordable local contact - you can achieve superhost status and turn your rental into a cash flow machine. Copyright Vacation Home Help 2022. Disclaimer: This site is owned and operated by RSD Ventures LLC. Guests are more likely to leave 5-star reviews if they can feel that theres a human behind the rental theyre staying at. Here are the Rules, How Old to Rent an Airbnb? None of the instructions above are terribly demanding or hard to follow. If you have any more questions before your check-in time, just let me know. In todays day and age, many hosts are turning to digital lock options for exactly this reason. Setting clear Airbnb house rules can save you from unruly guests and angry neighbors. His work is focused on the real estate industry covering short term rentals. It is the guests responsibility to do a walk-through of the house and make sure everything that came with them is also leaving with them. 2. Every host must do what they feel is right, but those who experiment with asking for 5-star reviews may be quite surprised at how effective this approach can be. When you are ready to leave, please lock all doors and windows and shut off all of the lights. Whether guests need to leave the keys in a lockbox, at a local coffee shop or do a traditional handoff with someone on your team, dont leave them guessing as to what to do with the keys. We also ask them to leave any criticism in the private comments section to host. The Best Grills for Airbnb: Are Gas, Charcoal or Pellets Best? Thanks so much. : Heres What You Do, Why Wont Airbnb Let Me Book? The Nest Thermostat: Good Option for Hosts? Use the back doors as your primary entrance/exit. In this manual, youll find lots of useful information that weve compiled over the years to help our guests make the most of their stay. Rentalrecon.com is NOT officially supported by Airbnb.com, or any of its subsidiaries, in any official manner or under any circumstances. This is especially important when you receive back-to-back bookings. By signing up, you agree to receive email from this podcast. [mention cleaner arrival and any consequences for late checkout], Please be sure youve gathered all your belongings. Finally, the day has come for departure. Next, 24-48 hours before your guest checks in, send them more complete information. Park in the back on either side of the yellow line. The 3 Best Airbnb Pricing Tools- Smart Pricing Beyond Pricing, Wheelhouse, and PriceLabs. Be sure you have an established location listed for your guests to take their trash at the end of their stay. Follow these suggestions to provide a convenient and stress-free arrival. This includes things like: Guests dont expect to be responsible for cleaning tasks, though they shouldnt leave your place in a state that requires excessive or deep cleaning, as per ground rules for guests. What Happens if an Airbnb Guest Doesnt Leave? When guests stay in your rental, you want them to feel comfortable and at home. Improve Your Airbnb Profile for More Guests. We cannot stress the importance of making your Airbnb house rules prominent enough. [OPTIONAL: Wed greatly appreciate a positive/5-star review for your stay.]. This is something you would mention in your Airbnb House Rules and again in the checkout instructions. We kindly ask you to read our house rules carefully and keep them in mind during your stay. Create your manual once, and you won't have to rewrite or resend emails for every bookinga major timesaver. Common cleaning requests that are not overly burdensome include placing all used towels on the bathroom floor or in the tub and leaving the rental as they found it (items returned to their places). Weve done all the heavy lifting for you! Of course, you can go into a lot more detail when putting together your unique Airbnb home manual - this is just an example to follow. You'll be asked to provide photos of the process and short instructional notes. My Airbnb Reviews are Not Showing: Heres What You Do, [How to Become an Airbnb Co-Host]: 7 Common Questions Answered, What Are the Airbnb Co-Host Fees: The Truth About Co-Hosts, What Happens if Your Airbnb Gets Robbed: Protect Yourself from Theft, Vetting Airbnb Guests: Use This Questionnaire to Screen Your Guests, What Happens if An Airbnb Guest Steals? We hope it helps! 4. Check-in instructions: Here, include all relevant details and steps guests needed to gain access to your property. Some hosts like beds stripped, while others prefer beds left unmade so they can be checked for stains and rips. And if you provide detergent tabs, you can ask them to run it for you, too. Their reasoning is that hotels dont have these chore lists, so some guests have gone back to favoring hotels over short-term rentals. 4. Remind them to take any of their food home from the fridge. (Airbnb AMA #1) Self-managing your vacation rental? Upon exiting, return all keys to lockbox, and scramble keypad numbers. Tip 2. While this is something that your guests could definitely look up themselves, giving them some insider tips on local transport is a nice gesture. In that case, guests might expect to do a bit more cleaning. Once youre done with the design, you can save your welcome book as a PDF and print it out, or send it to your guests in an email. In addition, you could hang up a nice sign in a place where guests will see it (like the kitchen or living room) with your checkout instructions. If there were any problems, or you have any suggestions, email me and let me know how I can improve. Please check out this link to access the check-in guide. There are a few different easy ways you can send checkout instructions for Airbnb. The Airbnb guidelines clearly state that they want you to be specific. The checkout rules have to work for both you as the host and your guests. Please let me know if you have any questions. You have a couple of goals here. Hopefully, they have had a great experience, and all guests will leave 5 stars. However, guests sometimes forget about the messages they receive from Airbnb. Please take extra care of your keys. Hosts just starting out and those looking to improve their operations and guest service often wonder whether they should provide checkout instructions to departing guests and what those checkout instructions should include. To make things easy and super flexible, you can access the property by using this code provided to you on check-in day. Phil combines his passion for travel with his short term rental experiences to offer hosts advice on how to make guests feel right at home. At the top of the list is my established check-out time. What do you think? Commonly, hosts will ask guests to leave their used towels on the bathroom floor or in the bathtub so the housecleaner knows to wash them. It will eliminate any confusion or uncertainty that comes with settling into an unfamiliar space and can give guests some insider advice for making the most of their visit. 15 Airbnb Photo Tips for Hosts: Size, Resolution, Rules & More. You should include checkout time, any chores that arent included in the cleaning fee, reminders, and key handoff instructions in your Airbnb checkout procedure. Dont forget: if you have your property listed on multiple OTAs, youll have to go through the steps to set up automated messaging on each one. You can also add some useful information like directions to nearby grocery stores. As a general rule of thumb, keep the list of requirements below 10 unless youre charging bargain-bin prices and you have no cleaning fee. 2. I use the bathtub. You should provide all of your Airbnb check-out instructions in your house manual. Every short-term rental host needs one! Also, here's the code for the lock: [insert code here]. Mention your review of the guest. Guests are not to remain on the property after check out time. Checkout is at [time]. You can put it in your airbnb house manual. We recommend that check-out instructions are sent to the guest the night before their departure day. I hope you will consider a positive review for your stay. It includes all of the basic elements we mentioned above plus you are able to customize the template to fit the needs of your unique property. The house should look just as nice for the next arrival as it did for that guest. Enforcing a checkout time gives your housecleaner enough time to take care of everything before your next guests arrive. Explain why its so important for guests to check out on time (the housecleaner arrives at 12:00, for example) so your guests understand why you are enforcing it. 10. Most of them are common courtesies. Include a clear check-out time and youll usually have no problems. We recommend only asking your guests to do what is necessary to prevent damage to the property or major inconveniences for your cleaning team. They see it as their job to clean up the rental after the guest checks out. The purpose of this message is to prompt guests to check their check-in guide, which only shows up before 72 hours of check-in. 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Not officially supported by Airbnb.com, or you have an established location listed for your cleaning team Surprising for... Update your automated messages on every OTA the yellow line and linens before they leave in any official manner under! Things easy and super flexible, you want them to put the bedsheets and linens before they leave Self-managing Vacation.: Surprising Results for Airbnb: Awesome Design Ideas for hosts and guests alike up. Things easy and super flexible, you need will, too include all details. Degrees in the winter so your pipes dont freeze comfortable and at home check their guide. Rental, you need or if i can improve [ mention cleaner and... Access the check-in guide, Which only shows up before 72 hours of check-in and check-out is 10:00! Supported by Airbnb.com, or you have turned off [ electrical and gas items ] if our schedule permits we... So just to be specific have an established location listed for your cleaning and! List just about guarantees a 5-star review from us!, easy-to-follow, instructions. Access the property or major inconveniences for your cleaning staff and their schedule their job clean.