Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina 108 Averyville Drive. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. I have been lied to and ignore for six months. The other issue I am very upset about is that my home is missing gutters. The eng floor is to have 8 coats of Al2O3 finish. That negligence could have caused bodily injury and not just a broken windshield. 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. The pre construction meeting was skipped entirely, it never happened. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. To our surprise the driveway was poured, which we didn't know because we didn't have photos. He never checked the other stones. Posted: April 13, 2023. This is a multi-location business. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. We built our dream home and moved in April 9; everyday since that has been a nightmare. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. We, the homeowners, we able to discuss our grievances with the company. A few weeks later, Reuben T. was working at another property in my neighborhood. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. I requested that he wire a 210 outlet in the garage for my tanning bed. Trades were sent out to investigate and make the necessary repairs. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. My first contact with project manager was in April for pre drywall meeting. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . We were advised by Mungo the issue was fixed and so proceeded with our closing. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. Spoke with the crew who gave me the owner's name. Review plot plans and marked plans . In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage They are now doing another test on their end to figure out what is going on. Mgmt said to avoid talking to neighbors about issues with our homes. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. Palmetto Pride found issues related to the foundation and grading. At this time, *** Homes must respectfully deny any further assistance on this matter. " We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. Mungo Homes Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018 I sub-contracted for Mungo Homes. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. as of today I have received no call from anyone about these repairs. Pro tip: We generally recommend hiring a contractor with a score higher than 95. I met Scott L at the pre drywall for the first time. UNFINISHED AMENITIES Submit a complaint and get your issue resolved. Once those concerns have been evaluated, we will determine how to proceed. I contacted them on 7/14/ 2020 showing them where it didn't work. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! I was contacted by Robert (builder) in regards to resolving these issues. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. I purchased a Mungo home in June. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. A crew showed up at 8AM and has been Jackhammering for 4 hours so far. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. We look forward to working with the homeowner to ensure a resolution is reached. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. Mungo continued to use *** siding, despite class action lawsuit. The septic tank was pumped by a company at Mungo Homes expense. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For Sale: 3 beds, 2.5 baths 2419 sq. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. Mungo Homes of North Carolina is constructing a house next door to ours. Stress free buying experience! The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. A new home should not bread this many issues. I was under the assumption that this fixed the problem. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. I reached out to Mungo Homes in Wilmington for some information. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. 4 Reviews. Mungo Homes is ultimately responsible for the quality of the homes that they build. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. The 4th key that was supposed to left by the builder was never provided to the homeowner. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. I received a warranty of six months from the customer service rep following this correction. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. Want restitution. I called and left message for dale with no response back from them to this day present November 2. Until the foundation is fixed, then, this complaint will remain open. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. Mark Madden was the warranty manager assigned to review my issue. My wife and I felt hurt, upset and hopeless. 21% of Mungo Homes employees are Black or African American. Predecessors to the first anatomically modern humans Lived with Hominins (humans and their ancestors but not . We were unable to use the bathroom completely after this. Share. Mon-Tue 11am-5pm. It is fairly new and I think that it isn't being given a fair review. 5.0. Pros Worked on my time Cons No benefits Was this review helpful? Asking when is the *** coming back cause the last time I seen him was on April 14. This is the case in our home. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. It is the assessment of the warranty managers that the home does not meet those standards. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. I replied in saying I would like window measurements so I can shop for curtains. Please take note of my experience when you are shopping for a new home! They have only paid for one testing and i have done my own testing. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". Business Response We appreciate the response. He was speaking on behalf of Mungo. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Additionally, the landscaping around the corrected driveway will be brought back to its original state. . In the meantime I am patiently waiting before he comes I have someone look at it. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? 17 months later I have a water leak on upper floor side wall where it meets roof, above window. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. We are now in the middle of February and have had no contact from any parties. Was able to work schedule as needed. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). Mungo was negligent. 17 month old new home should not leak at roof or siding. Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? Then after doing so had a inspector come do a air test after the stuff had been painted over. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. Beware of Mungo. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. I have complained about what I suspected to be water damage on 2 different occasions. 07/02 - Resent photos to HVAC Company per their request via phone. A Mungo representative has reached out to the homeowner (with a voice message being left). For several weeks after that, I just waited to hear something. Flooring spec /GC said it didn't have coating.8) Water issues. We put in another service request to repair the caulk and it has yet to be fixed. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Now that we've lived in the house, we have realized that the lot is not properly graded. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. I canvased the entire neighborhood and found that our home was the only home with this issue. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. The Mungo family started building new homes in Columbia, South Carolina in 1954. We said how and where are we going to get 30k in 24 hours. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. A portion of each home sold is invested in each local community. As the homeowner, had to make contact with the builder Robert. The complaint has been investigated and resolved to the customers satisfaction. I will not be satisfied until the issue is resolve and Mungo make it right with me! Try a handmade pasta dish, or sip on a glass of wine. He got quiet and then advised me to file a complaint with SC LLR. Toll Brothers 5. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. I enjoyed every moment. Spoke with Billy who confirmed he was in charge and had arranged it. 07/22 - No response from 7/22 email. We had just moved in during January. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. I do not accept the "he didn't know" excuse. Please rate us wherever you listen and recommend this podcast to everyone! This has went on since December . Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. MLS # Helpful. The History of Mungo . March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! We were told that now the whole thing has to be replaced. Please help me to get Mungo to fix leak. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. 4bd. He got to my house that day, got on the ladder and was done in 7 minutes. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) When leaving the dry wall meeting that day we were asked if we needed anything. The warranty coverage clearly states that lot grading is a covered item. We had ***'s do their inspection prior to showing them the home inspection report. Then I contacted them again on 05/04 and 05/06. He said that the builder who arranged services was supposed put notice on doors. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. We have been nothing but cooperative in this process. We are growing! I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. The hood itself became loose. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. The Warranty Team did not respond for weeks on this warranty request. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. They were negligent and should keep their word to reimburse me. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. He gave me the number of someone named Billy who arranged it. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. 175 Sessile Oak Dr, Savannah, GA 31419. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. Our real estate agent *** notified them May 31st of the incorrect pouring. Guest half bath on first level was backed upon being used and started having problems in March . The investigator came out on 7/14 and took photos. Ft. per Sq. Claim it and get a lot of features. NOT flying off, but actually sliding down the roof. The Production Manager in her area reached out to her by phone on 7/24. BBB reports on known marketplace practices. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . The first time we documented the problem with the floor Mungo told us to call a contractor. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us.

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