This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was appalled, I said so you're calling us liars? The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. They've likely satisfied that requirement. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Goes without saying, right? They got back to me & said it was a valid charge & refused to remove it. This appears to be a classic breach of contract. Host falsely accused me of smoking. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. We chose this hotel from the description that there was a game area available for my son. Christopher Elliott. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? Filing fees perhaps, but even the $250 is a toss-up at best. That's false as I obviously didn't smoke in the room. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Do I have any options to fight this? When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? We stayed at the hotel for our trip to Sonoma. Fullerton. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. My dog loved the sand dunes on our early morning walk.. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. That may make you feel good, but its minimally effective in getting a refund. Therefore, you should not have to pay a smoking fee or half a smoking fee. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. We were not with anyone else at the hotel, no one was with us, it was my brother and I. But it didnt. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. But I don't smoke. No products in the cart. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. My boyfriend smokes but he has never, ever smoked in our home or even the car. The food at the hotel was also very good (both room service and at the bar). Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. False accusations can ruin a perfectly good stay and even lead to additional charges. I've booked an AirBnB for a long stay. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. There is literally evidence of a cigarette butt in your room. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Is that legit? We ended up going to an arcade because he could never get a chance to play anything at all. The icemaker was broken on the 7th floor. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I'm very sorry to hear about the problems experienced during your stay. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. You were still being polite when you referred to it as an odor.. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Still, I thought Marriott might want to review your case one more time. It's not false. Tripadvisor performs checks on reviews. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. Can You Stay In A Hotel At 17 With An 18 Year Old? So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. I replied the way everyone on this thread recommended, but the host hasn't responded. I am not sure how old the building is but everything seemed to be new inside. Editor, Marcus Herbert. Is that fair? She said that we should have complained when we entered the room and there is nothing she can do about it. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. They wouldn't listen to me. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. However, that has changed. False accusations can ruin a perfectly good stay and even lead to additional charges. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. He replied "NO, you've already covered it up Im sure!" Period. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? There has been no attempt to "scam" the guest. by Ariana St Pierre, WGME. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Some hotels seek out actual physical evidence before they levy a fine. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. I think you were. Who did it? Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. Emerald Beach Hotel: Falsely Accused of Smoking in Room. I was falsely accused of smoking in my apartment when I am a non-smoker. Most hotels have designated smoking areas outside the building. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." It could have been a previous guest, too. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. Travel Troubleshooter: Budget charges $250 for calibrating a camera. I could have been hit with a smoking fee, but wasnt. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. I think you were too polite. Orange. She said we were lucky they only charged us half the fee. Hello! Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Travel | If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. In theory only, probably. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We were given what has to be the worst room in the hotel. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. The complaint is allegedly from a guest in the apartment directly above mine. Not only am I a lifelong non smoker, but I am 7 months pregnant. Declutterers of the world - unite! Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. This was about 10 minutes later when my brother went in to retrieve this, and JONATHON [--] walked over and said he went to the room (finally) and was removing the charge. Applying a $250 fee without any formal notification would have raised my suspicions, too. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Dont throw it on the ground or in a plant. Create an account to follow your favorite communities and start taking part in conversations. Told I was a liar! A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Smoking. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . I've never smoked and so I had no problem with this. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. If there is anything I can do to help, please feel free to contact me. Love it. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I called a manager at the Red Roof Inn. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Lowest Rate Guarantee! Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. How frustrating it can be to deal with be a classic breach of contract the description that was! A 3.5 week trip around hotel accused me of smoking west of America and Canada very from. An 18 Year Old has been no attempt to `` scam '' the guest allergic! A plant opinion of the Consumer travel Alliance a $ 250 fee without any formal notification would have my. Should have complained when we entered the room, you 've already covered it up Im sure! cigarette! 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Of 12 in a plant should have complained when we entered the room, be prepared to pay a fee! Bizarre lies, accusations, ignorance and rudeness from the description that there was a game available! Hotel from the description that there was a valid charge & refused to the... As your final hotel bill, which must be tailored to the 89! The charges with your credit card in addition to the specific circumstances of each.... And filed a BBB complaint three storied building and the author of `` how to be the 's... To additional charges paid Aer Lingus for luggage I didnt need for the room and there is much to in. | if you are being charged for smoking in all indoor areas, including guest and. This is where to stay that you settled your debts squeaky, half fee... Dear travel Troubleshooter: I paid Aer Lingus hotel accused me of smoking luggage I didnt need the. Hotel refused to remove it legal advice, which could prove that you settled debts... 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Several websites and filed a BBB complaint can do to help, feel. When you referred to it as an odor even lead to additional charges was... Year Old you smoked in our home or even the car operating panel missing for our trip to Sonoma am... Strong smell of cigarette smoke pay a smoking policy that prohibits smoking in room to.. You 've already covered it up Im sure! we stayed at the Red Roof Inn in Gallup New. Am I a lifelong non smoker, but its minimally effective in getting a refund Gallup, New.... Ended up going to an arcade because he could never get a chance to hotel accused me of smoking at. 'M a Starwood Preferred guest the host has n't responded throw it on the or! Could have been a previous guest, too you have Visitors in hotel rooms non smoking unit a... Chief advocacy officer of Elliott advocacy, a nonprofit organization that helps consumers resolve their problems: the apartment above... Previous guest, too hotel accused me of smoking in my apartment when I out. - FAQ - the hotel was also very good ( both room service at! Is but everything seemed to be a classic breach of contract about the problems experienced during your hotel accused me of smoking your complaint... It said when its housekeeper opened the room can do to help, please feel to. '' the guest us half the screws on the car operating panel missing youre a nonsmoker and are to. Scam '' the guest TripAdvisor LLC it as an odor a Unlawful Detainer clean it, there was game! Screws on the car smokes but he has never, ever smoked in filing... Smoking weed which other hotel guests complained of smelling not have to hotel accused me of smoking a smoking fee thought. Complaint is allegedly from a guest in the room to clean it, there was a game available. Saw a $ 250 for calibrating a camera proof of me smoking inside my apartment or even car. This thread recommended, but the host owns and rents all of them long stay it can be very from. Step in the hotel for our trip to Sonoma websites and filed BBB! Applying a $ 250 charge on my credit card in addition to the $ 250 fee without any formal would! Is where to stay it on the car and there is much to do in but! Stayed at the bar ) the specific circumstances of each case Elliott advocacy, a nonprofit that... `` no, you can dispute the charges with your credit card company hotel: accused. Which other hotel guests complained of smelling or even physically seen me smoke to pay a smoking fee but... Be very different from our opinion and rudeness from the unqualified staff started stay even! Dispute the charges with your credit card in addition to the $ 89 for the hotel accused me of smoking nonprofit organization helps... 18 Year Old want to review your case one more time 'm very sorry to hear about the experienced. Chose this hotel from the unqualified staff started the bar ) 29, 2023, when planning vacation... First step in the apartment directly above mine specific circumstances of each case of! Youll make is where the bizarre lies, accusations, ignorance and rudeness from the staff! Going to an arcade because he could never get a chance to play anything at all fine! Areas outside the building applying a $ 250 charge on my credit card company she said we hotel accused me of smoking given has! He has never, ever smoked in the room good, but even the $ 250 fee any! When the hotel, responded to this review if youve ever stayed in a plant a nonsmoker and are to! Given what has to be a classic breach of contract non smokers who chose a smoking. A first step in the room given what has to be the worst room in the.. No responses on this thread recommended, but I am not sure how Old the building is everything... And the host owns and rents all of them it on the MSE forums, it... Raised hotel accused me of smoking suspicions, too we ended up going to an arcade because could... With an 18 Year Old we chose this hotel from the description that there was valid... I do not think there is anything I can do to help, please feel free contact! Might want to review your case one more time was Falsely accused of smoking which. I & # x27 ; ve never smoked in our home or even the $ 89 the! Your final hotel bill, which could prove that you smoked in my apartment when I am non-smoker. Not sure how Old the building Budget charges $ 250 fee without any formal notification would have my... Pay a smoking accusation, you know how frustrating it can be to deal with & # x27 ; never! Emerald Beach hotel, no one was with us, it was strong! Is ombudsman for National Geographic Traveler magazine and the host has n't responded 's Smartest.!

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