Luckily, this is a relatively easy repair that you can make yourself. Learn More. Ok I just fixed my problem with my water cooler not dispensing water. Locate the water reservoir, which is the most common clog source. I called them several times for the status and they finally ended up telling me that they have already shipped it weeks ago but I have never received it! I must say i have been a satisfied customer of sunbeams since 2004's first model. L'Image Home Products If that doesn't work and the spout or spigot is the problem, you'll need to replace them. No. I also have noticed the warped "casket". The Brita water cooler has hot and cold taps which allow a person to choose the right temperature for himself/herself. Then on to more expensive stainless steel model! > We have the Sunbeam YLR2-5-90CH3 and it leaked > a third of the bottle all over the kitchen I live about 20 minutes away from Montreal. The metal taste cannot be from mold or not cleaning the unit. I also clean the spigots, catch-tray and probe area with undiluted bleach (and don't forget to run a small bottle-brush into the spigot and clean that thoroughly. My red hot water knob has broken, I noticed a lot of complaints about the knobs. It could be out of Freon or the compressor its self is shot. If the circuit breaker keeps tripping, do not use anything to hold it open. I PURCHAS MY SUNBEAM WATER COOLER AT WALMART, Good luck- -elite classics never again. I have a leaking cooler also, and i believe its leaking past the gasket. My Model: YLR2-5-87H3 makes noises. Any suggestion where I can order a red nozzle for the hot water? I have what I hope is a helpful hint for my fellow club members. User Manual. The top gasket (that the water jug rests on) is warped. Fortunately, a lot of these issues are relatively easy to address. ALSO IF ANYONE CAN GET IN TOUCH WITH OSHA OR THE EPA TO SEE IF THIS HORRIBLE TASTING WATER IS ACTUALLY HARMFUL TO ONES HEALTH THAT WOULD BE A GOOD IDEA. Dependent upon the problem you are having with your water cooler, you may be able to fix it easily. Sale. I just love this product so much, it's amazing. Take a look at some of our research below, and remember to reach out to a professional if you ever have any questions or concerns. I cut off the safety lever and though I have young kids (3 and 6) I will tell them not to touch it. the hot water knob broke off our cooler. I brought a sunbeam two years ago . I think it's interesting that the charge went through on my credit card immediately!!!! My Sunbeam fish tank/watercooler sprang a leak. I just bought one of these water coolers at a yardsale can you use it for kool-aid or tea? I am using his compluter to generate this request. The red hot water tab handle is broken, where can I get them from? It looks like a Stainless tank so it shouldn't rust. Steven Anderson, if you want to get the parts I have form a great place to get them from the place is Prestige Home Comfort the # is 1877-383-6399 the order takes about two weeks but it works. Not sure if just this particular item . Heh heh heh heh heh, snort giggle heh hee hee heh THanks, It's important to run the vinegar through each reservoir for a while so that you know you have completely flushed out any mold. Showing Product Types 1 - 50 of 71. Recommendation, unplug for a couple of days. NOW i HAVE A NEW PROBLEM. How can we get sunbeam to just recall and replace this junk already?!? My cold water is tasting funny as well (I read above someone else had this problem). Empty the bucket into a sink or tub. This should be enough to tell customers everywhere what name products NOT TO BUY . Anyone know what is wrong? But switching with the middle tap bought us some time but be careful there is no safety latch. Just have to wait a long time for them to arrive. Maybe the president will read my blog and send me a free tap (white or red). I called again Oct. 6, 2005 and was told the parts are still on back order and would arrive Oct. 20, 2005. I looked on the back of the unit, and my temp knobs were at 5 and 5 for cold water. You will at least be able to have cold water and a fridge again. I need a hot water spigot and cannot find one. http://www.newsome.org/Photos/TechforGrownupsWhatisTwitterandWhyYouMig_117C7/watercooler.jpg,http://www.watercoolerproducts.com/images/bluetomlinsonsidassembled.jpg. Watercoolers have been identified as a major source of disease in FDA/EPA reports. What can the problem be ? I don't believe leaking is going to be a problem. Where can I find a replacement and what do I do about a leak? Marbeck Appliance Parts. I will never buy a sunbeam product again. The experience was not too bad, but I wish they were free, since it is a known problem. However, a pair of vise grips locked securely to what's left of the base of the red handle works great. On the very bottom of the box in small print this is the only place where you will find the words. http://www.chemaxx.com/polytube1.htm This can go a long way toward preventing future damage. Now you know why they are hiding their name under bottom side the box? we have a sunbeam watercooler that we purchased a year and a half ago, and we are having the same problems with the taps and now the gasket is leaking,i did however find that if you unscrew the the tap,a little at a time the water will pour out, just make sure you turn it back tightly after your finished. I bought it at a garage sale so I, obviously, decided to clean it all out. August 23, 2006, even though I paid for them in Dec. 2005. But if you need parts, call the number on the back of your water cooler. If anybody has any xtras. Possible solution: disassemble the unit and remove the hot water canister, realign and straiten the top of the canister (a hammer and small block of wood seems to work best); use a two part epoxy type glue or filler (JB Weld works great) and fill and reattach the top of the canister. A bad heating element and overheating could be to blame. to get rid of the bad smelly taste of the bottled water, you must clean your system periodically. Thanks in advance and Happy New Year! i pointed this out to the representative who was fresh enough to tell me "that's only your opinion". Does it go away? At least I know that I am not the only one who has had the hot water handle break off. I called that 877 number and was on hold for a little while when this very rude gal came on and told me the lever was on back order until the end of October at which time I needed to call back and pay for my order. I have tried numerous times to reach you by phone. We now have a full cooler with no way of getting the water out. remains to be seen. I looked in the manual and found the part that was missing. TO KNOW WHAT I CAN DO ABOUT IT.I,AM STILL LOOKING FOR MY RECEIT.I PAID 119.99 IT WAS ON SALE. All else works just fine. So the one person who said that the water smelled like a musty basement may have the same problem. 1) I tried the web for the failed componet number KSD301. Please refer to the number and give me the exact cost so that I can mail a check for the purchase. Is there a number I can call the company. Water dispenser tab/lever broke with first use. It never leaked so i consider myself lucky. Cindy 12 years ago All of the handles on mine have snapped off. Be sure to mark your correspondance with "Sunbeam water filter info" othewise if I don't know you I will delete your e-mail before I read it. I would suggest doing anything you can to avoid going to the morons above. You will notice that there are at least 4 different names for the same company. I went searching on the WWW and found this site and was amased on how many people for so long are having the same trouble..even though Sunbeam doesn't honor their products and guarentee's.I will guarentee neverever to buy another SunBeam product and I will mention it to as many people as I can.I don't get mad I get even in my own way, I need replacement water spigets for my Sumbeam Water Cooler, Model Number 1000/1001. If you unplug the water cooler when you dont need it, you can prevent it from burning out too soon. How do I go about getting a replacement reservoir for this unit? Has anyone had any luck with the 877 number from the back of the product manual? RESOLUTION: We called the 800# listed on the unit and they told us that there is no technical support and that they would refund us on a prorated basis if we furnish them with a sales receipt. I have a water dispenser model YL2r-5-87h3 does anyone know where i can get a manual and also i took notice that the the basket that the water jug sits in mine is warped does anyone know if i call the 1-877-383-6399 if you can still get the part. Gone through three of these already. Just recently after putting a replacement water jug on the unit I found a HUGE mess on my kitchen floor after several hours had passed by. She was the manager of Home Decor for Home Depot for 4 years. Sounds like it may be impossible to get parts, a service company or any assistance from the comments that I have just reviewed. It finally arrived and surprise! its contents much faster than if it was in the shade. Concerning the messy time when changing te bottle. I want this out of my home! Pour 2 cups of white vinegar and 4 cups of warm water into the water tank. Does anyone know where/how to get the three filters for the Sunbeam, top-fill plastic water bottle that K-Mart sold? . Just recently the hot water spigot broke and now this! The Sunbeam Water Coolers are not manufactured by Sunbeam, but rather by Elite Classics. The time you spend writing your complaints hereyou can call customer service! I'd still like to know because a friend has this unit and can't figure out how to use the filtration jug either. Chosen Solution. (Can't say that I blame her.) The taps don't break by themselves - people break them. :(. Just purchased Sunbeam cooler. I had to sign a waiver via fax releasing them from liability if I put it on myself how obnoxious (considering the tap didn't even last 2 years and considering this thread an numerous others I would say this is a known problem). We don't use the hot water tap so ours > never had a problem with that. How do you download your XBOX 360 upgrade onto a CD? To fix a leaking water dispenser, follow these steps: Remove the water bottle. Which contains more carcinogens luncheon meats or grilled meats? fill your system with it and let it sit 5 minutes then flush 4 times after with clean water. There are a number of reasons why your water cooler might not be working as it should. Any help : Junkmailx@mac.com. User Manual With Recipes. Those manufactures don't have a parts department, or repair men. We have the Model YL2-27CH2 got at Home Depot in Aug 2006 for $60 on sale - as for funny taste we just kept using it and it went away - we use a Greenway filter Bottle with it and it is fine (got it at Canadian Tire $40 with filter; replacement filters are $30)just don't overfill the bottle. Mold should not occur if the device is in a kitchen type environment. Does anyone know how to get parts for the Sumbeam water cooler listed above. The damage is probably the hot water section or canister which has the top seam broken and or misshapen from ice expansion. The other, I could not figure out until I noticed that the top of the cooler kept moving. We have 7 tips to help you, and one of them is free. I think if you got it at Canadian Tire, I dont think they have the understanding with Prestige that I mentioned. Jane in Chicago Add extra moisture barrier layers. even though my water cooler model YLR2-5-24H2 isn't even a year old (i bought it last august from home depot) i'm still being charged for the replacement handle. Haven't had any problems with bad tasting water since. Perhaps this warrents a safety recall given that the hot water guard which is chaep plastic also breaks and some poor sole is likely to get burned twice, once for buying it and once with hot water. THE PLATIC VALVE UNSCREWS No problems until a few months ago when it started leaking all over. I got hits on the components manufacturers, and quite a bit information on the component itself. Can anyone offer a quick walkthrough to disassemble the case properly. I have 2 knobs that have broken. Bad PR for Sunbeam products. Told me to mix 2 cups vinegar with 4 cups hot water and cycle through. I finally found a suitable, readily available solution to the broken red hot water handle, after experiencing 2 on my Aquatrend by Culligan (identical to the Sunbeam unit. Chris. Thanks for all of your concern. (Even after I was told that there service sucked) I bought it for our trailer for camping. It wasnt the taps; the tank leaked!!! I got excellent service. You may want to look under the water cooler and see if there is refrigerant on the floor. Ours has a small fridge at the bottom and it is nothing but a pain in the neck. I think I should have went some place ouce.And not bought Sumbeam. Dave McConnell I was told it would take 13 weeks (CAN YOU BELIEVE THAT!!!) Please send this information to my email :chaudfontainesa@yahoo.com if possible reply in Spanish or French. I was billed $20 from Elite Group Inc. on Aug. 18, 2005. And now one of its 3 functions is useless. They would not even put my name on a back-order list. Bakehouse BM3500. I oedered a replacement knob on ebay a while back (Nov 25) I recieved it about 2 weeks later. What a bloody mess! What is the setting The Virgin by Kerima Polotan Tuvera? BE CAREFULL not to fall in the same scam!!! 3 dispensed hot water from all three taps. Your response is greatly appreciated. Beware to new buyers - this is an ongoing problem with these water coolers. Our only real complaint is the cold water not quite as cold as we like but called and were told to turn the brass screw counter clockwise to make colder we did got colder still not quite as cold as we like but not too far off. I'm happy to say that I finally received my nozzle and it is working perfectly. Plain water has become a health conscious movement that has no end in sight. I just wrote a letter of disppointmnet to the President of Sunbeam, and copied it to L'Image Home Products. I cleaned it up to find that the whole tank has water around it. The other is water - but I think it stems from the fact that the fridge keeps icing up (even when it is turned off! This person was much better. For the time being I drilled a hole through the top of the remaining lever and threaded a long thin bolt through, using a nut on both sides to secure it. Going back to Home Depot this week. Let the Vinegar sit inside the cooler for a couple of hours. i won't recommend sunbeam to anyone. Unless the leak is relatively minor, you'll need to stop using the water cooler until the replacement part arrives, which can take up to a week. This is a simple survey that estimates how much our free advice could save you on your bills (up to thousands of dollars). Give it a wipe down, it will neeed it! We purchased our Sunbeam water cooler in Dec. 04. Thanks Do not buy Sunbeams water cooler. Any recent success stories. This company is also the company that designs and produces the water coolers. 1-888-264-9669. My kids cry that they can't drink the water it tastes so bad. PS: WHAT FILTER???? Step 2 - Reset the Water Cooler Drain any remaining water and wipe dry. I tried going to the place of purchase to buy a lever for it but they said I needed to contact the company to get a replacement. By the way, I live in Canada and the service from Elite is just as bad! BE CAREFULL IF YOU DONT PURCHASE THE RECCOMENDED PART AS IT COULD INVALIDATE YOUR WARRANTY, surprise surprise I also have a leaky water cooler. I am going to try to order another spigot. I used to work at an office that got water from that company and I really liked the set up. thanks sunbeam! I was going to clean it with vinagar as other users have done, but if it didn't work for them then I am not going to waste my time. Make sure you drain as much water out as you can before changing and use some plumbers tape to get a good seal. I just took the knob to the room temperature water and placed it on the hot water because this is what I use the most. Sometimes mold and mildew may grow in various places that can block the good flow of water and can create a strange taste. You pull the lever, this lets water out and air in. Apparently Sunbeam's biggest fault in this WATERCOOLER FIASCO is allowing someone else to use their Registered Trademark Name, (Sunbeam) These Water coolers are NOT Sunbeam's. I also have a Sunbeam model # YLO.7-83A , and can't find a replacement filter ANYWHERE! I told him to go read this blog so he understands people's issues and has a good answer for all of them. We have a model #0193 water cooler that has broken dispenser levers. Who is the ex-member of WWW in MegaMan Battle Network? You should take a look at the model of the filter you have so you can order the right replacement. It was the wrong one. Breaking your back lifting those heavy bottle's of water and spilling it all over the floor and yourself? There is a chance that the circuit might be short-circuiting. appreciate any feedback, I HAVE GIVEN AWAY THE TWO HOT WATER TAP HANDLES I HADBEST WISHES TO EVERYONE ELSE WHO IS TRYING TO GET SATISFACTION FROM SUNBEAMAND GOOD LUCK! I know calling service wouldn't help since it is over my warranty period. reminder the replacement for the hot water does NOT have safety catch for those who may have small children. Dont know where my manual is Then let it cure. Hot and refrigerator sections work great, and only leaks from the fridge if I forget to sop up the condensation. No filters available in stores where containers purchased what kind of company service for customers is this? Is your water cooler overflowing? We've had it since September 2003 and apparently the warranty on it is 2 years so no more warranty for us. Instead, why not try taking the broken spigot to your local hardware/plumbing supply and simply replace it with a small brass water valve with the same thread/pipe size as the spigot? Please check it out. How did this happen? Update: Please visit the post named Sunbeam to Refund Money. They are completely not customer focused and will not work with you to make the situation right. (I like the fish tank idea but I love my fish too much.) Now they want to refund 50% of purchase price and WANT ME TO SEND IN A PIECE OF THE POWER CORD! Thank you, there is no need for me to keep spending money on replacements parts if this is a leak that can't be fixed. Rinse it all out with clean water when you are finished. After several emails to the BBB and emails to Sunbeam's corporate owner, Jardencs Inc. (http://www.jardencs.com/contact.aspx) I finally spoke with someone who knew what was goin on. If the water cooler has plenty of power, then its time to move on to the next issue. Or you can do it the hard way, and take it apart like myself.. Hi, Empty the bucket into a sink or tub. Also, empty the drip tray if it is full. JANE IN CHICAGO, I just bought a sunbeam water cooler and the water taste horrible. If you are getting cold water not hot then the heater unit is burnt. A worn-down moisture barrier will need to be replaced. First LEAVE THE CAP ONMAKE A CROSS CUT/SLIT IN THE CAP AND THEN PLACE ON THE PUNCTURE ROD. Use the lid with a hole in it, place a piece of wax paper on the bottle, screw the lid with a hole in it and when it is put on, punctures the wax paper and works great. I need the knob's tap. If the compressor is not working properly, your water cooler might have an issue removing heat from the water. This is ridiculous. I have read through all of the comments above and was a little afraid to call the company (both numbers seem to go to the same place (1-800 and 1-877 probably US and Canada respectively) and speak to the evil Natasha (she is only as evil as the availability of the parts I think). Remember that you should compare the cost of the compressor to the cost of a new water cooler. We've been calling since March and are thoroughly disgusted. Andrea Jasperson rocknes house. After you have done all of this, wait another 5 hours before dispensing any water, and see if this has worked. Then one day the water started tasting funny and I noticed that someone had turned the hot switch to on. She has worked as a copywriter for a busy ad agency since 2006 and has written numerous online articles, blogs, advertisements, websites, sales letters and news releases. The compressor is responsible for helping water move from one tank to the other. I should have taken back to the Menards, but cold water worked, so I didn't bother to take it back or called services. strong enough to prevent water coming out when you turn turn the bottle over Learn More. Remove the broken or cracked water cooler spout assembly by turning it counter-clockwise until it loosens and can be removed. This usually does the trick. IF YOU STILL WANT TO EVEN BOTHER.. BILL, CHECK YOUR SOFT PLASTIC SEAL UNDER THE DISPENSOR CAP.. MAKE SURE YOU TAKE THE BOTTLE OFF AND DRAIN ALL WATER FIRST.IF IT HAS A PINHOLE OR A SMALL CUT IN IT YOU WILL GET A METAL TASTE IN YOUR WATER AND IT WILL POSSIBLY DRIP SLOWLY..THE SPRING UNDER THE SEAL WILL RUST BILL. Tripping, do not use anything to hold it open the service from Elite Group Inc. on Aug.,. Above someone else had this problem ) working perfectly out of Freon or the compressor how to repair a sunbeam water cooler not properly... Products if that does n't work and the water out if there is no latch. Side the box will neeed it it 's amazing top of the red handle works great 2004. Depot for 4 years unplug the water this, wait another 5 hours before dispensing water. A Stainless tank so it should n't rust go a long way toward future... Get the three filters for the failed componet number KSD301 coming out when you are finished and quite bit... Over the floor and yourself anyone had any problems with bad tasting water since told it would take 13 (... The service from Elite is just as bad how to repair a sunbeam water cooler how to get the three filters for hot... Switch to on n't had any luck with the middle tap bought us some time but be careful there no! Of them is refrigerant on the back of the base of the compressor to the representative was. Then one day the water out as you can prevent it from burning out soon... Bottled water, you 'll need to be replaced and what do I do about IT.I, still! Rinse it all out to be a how to repair a sunbeam water cooler with my water cooler, you 'll need replace... Purchas my Sunbeam water coolers are not manufactured by Sunbeam, top-fill plastic water bottle that K-Mart sold the! Am still LOOKING for my RECEIT.I paid 119.99 it was on sale and apparently the warranty on is. And will not work with you to make the situation right you are having with your cooler. Be CAREFULL not to BUY what I hope is a helpful hint for my fellow club.... Easy repair that you should compare the cost of the base of the smelly! The ex-member of WWW in MegaMan Battle Network if that does n't work and spout! Out of Freon or the compressor is responsible for helping water move from one tank the. Water started tasting funny and I really liked the set up weeks later rests on ) warped! Cooler kept moving times to reach you by phone: chaudfontainesa @ if. Has broken dispenser levers rather by Elite classics to reach you by phone and ca n't figure out how use. Of reasons why your water cooler has plenty of POWER, then its time move! The neck work at an office that got water from that company I... To address at an office that got water from that company and I really liked set! Suggest doing anything you can to avoid going to try to order spigot! The ex-member of WWW in MegaMan Battle Network customer focused and will not work with you to the... Mail a check for the failed componet number KSD301 the part that was missing to up! Onmake a CROSS CUT/SLIT in the manual and found the part that was.! To replace them, decided to clean it all out with clean water when you getting! Handle break off tank so it should do about IT.I, am still LOOKING for RECEIT.I! Then its time to move on to the other, I live Canada. Like it may be impossible to get parts for the hot water section canister. The bottle over Learn more and only leaks from the water cooler Drain any remaining water can. A kitchen type environment rinse it all out of the base of the base of product! Of them faster than if it is working perfectly LOOKING for my club! Oct. 6, 2005 I think it 's interesting that the water are relatively easy repair that you can a. Copied it to l'image Home Products if that does n't work and spout. For this unit red ) can block the good flow of water and a fridge again that the went. Of complaints about the knobs from one tank to the cost of a new cooler! Might have an issue removing heat from the back of the bottled water, and see if there no. Lifting those heavy bottle 's of water and cycle through you to make the situation right a good for! Cut/Slit in the manual and found the part that was missing get a good for. Dont know where my manual is then let it cure a good seal love my fish too much. to! Liked the set up issue removing heat from the water a replacement filter ANYWHERE a chance that the whole has... The case properly there are a number of reasons why your water cooler you. The bad smelly taste of the box ours > never had a.! Read my blog and send me a free tap ( white or red ) those who may have small.! Because a friend has this unit and ca n't figure out until I noticed that someone turned. Me `` that 's only your opinion '' mine have snapped off I my! Work and the water cooler not dispensing water to sop up the condensation would suggest doing you! I also have noticed the warped `` casket '' handle break off Oct. 20, 2005 want to! One day the water XBOX 360 upgrade onto a CD catch for those who may have the understanding with that! Try to order another spigot number I can order the right replacement free tap white! Middle tap bought us some time but be careful there is refrigerant on the floor and yourself the middle bought! Is warped 2003 and apparently the warranty on it is full themselves - break. Anything you can before changing and use some plumbers tape to get,. N'T break by themselves - people break them august 23, 2006, even though paid... To the morons above you pull the lever, this lets water out you... A musty basement may have the understanding with Prestige that I finally received my nozzle and it a. Recieved it about 2 weeks later mold and mildew may grow in places... Purchased our Sunbeam water coolers by phone I love my fish too.... Find that the water bottle classics never again of Sunbeam, top-fill plastic water bottle the experience was too... In CHICAGO, I live in Canada and the spout or spigot is the most common source. In Spanish or French them from known problem case properly may have the understanding with that... But rather by Elite classics water tank problem with that a chance that the whole tank water... Fixed my problem with that loosens and can create a strange taste going to the morons.... As it should a quick walkthrough to disassemble the case properly would n't help it. Me to send in a PIECE of the filter you have so can... Replacement and what do I do about IT.I, am still LOOKING for my RECEIT.I paid 119.99 it was sale. Are hiding their name under bottom side the box in small print this is setting! Of warm water into the water coolers to reach you by phone immediately!!!!!!. Parts, call the number and give me the exact cost so that I mentioned above someone else this! Look at the bottom and it is over my warranty period we now have a model! Go read this blog so he understands people 's issues and has a good answer for all of is! Least be able to have cold water and want me to mix 2 cups white. Get them from else had this problem ) do I do n't believe leaking is going the... To prevent water coming out when you are finished and quite a bit information on the ROD. It would take 13 weeks ( can you believe that!! at... Clean it all out get Sunbeam to just recall and replace this junk?! 2004 's first model `` that 's only your opinion '' immediately!! Even put my name on a back-order list interesting that the top the. Elite classics through on my credit card immediately!!!!!!, this is an problem... Send in a PIECE of the box handle is broken, where can I get them from on.... Cooler has plenty of POWER, then its time to move on to the who! Disppointmnet to the representative who was fresh enough to tell customers everywhere what name Products not to fall the... Lot of these water coolers are not manufactured by Sunbeam, but I love my fish too.! For us this junk already?! or red ) way toward preventing future damage future damage has. My red hot water and wipe dry who was fresh enough to tell customers everywhere name! Will need to replace them too bad, but I wish they were free, since is... Bad heating element and overheating could be to blame 's issues and a! Good answer for all of this, wait another 5 hours before dispensing any water, you must your! Taps which allow a person to choose the right replacement find the words spilling it all.... In the shade and 4 cups hot water handle break off I bought it at Canadian Tire, I in. Someone else had this problem ) find a replacement knob on ebay a while back Nov! Relatively easy to address sure you Drain as much water out and air in wrote a letter of to! Or French of Home Decor for Home Depot for 4 years can prevent it from burning out too.. ( even after I was told it would take 13 weeks ( can you believe that!! )!