I made a mistake by putting this bank account onto my direct deposit but I close my bank account before my direct deposit went in and they still haven't returned my direct deposit to my employer and we're talking about days later. Florence, AL. If you need to speak to us, we will be happy to help. Mail us GO2bank P.O. They locked my account and then wouldnt let me access my money!! They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! Thanks in advance for your patience. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. This should be a 0 STAR RATING. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. Absolutely the worst customer experience! La Habra, CA, TX. Like I said until today its been AWESOME! They give you wrong gift card numbers then tell you to take it up with the merchant. GoBank deemed this as suspicious and asked for an ID verification. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. I called customer service and someone picked up right away. Coincidentally it was when I paid off my entire statement. They act like they don't know anything, I've never had this issue with any other bank except for them. Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. We have had our ups and downs such as compromise alerts and freezing accounts. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. Go bank it's one of the best Banks I have ever had. Fees are high. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. cause there wasnt enough cash in it to coverthe bill. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. They told me to upload documents which Ive done and still no one will help. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. After opening an account, youll receive a debit card in seven to 10 days. They tell me that sprints direct pay thru my sprint is not a authorized store. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. They need to be shut them down so they dont hurt anyone else. It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. They kept giving me the run around. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? I hope this review saves someone from this frustration. 2 reviews. Do not open an account with them! Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted Im not sure whats going on but I cannot get into my account today. Edited July 25, 2022, Vicki Guzman You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. I have tried calling, the lines busyIve tried logging in online and on the app! App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. Ive been fighting for my own money for weeks now! I won't use that feature again which sucks. I was given the $60 credit that should have brought my account to the undisputed -$13. To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. Customer service (dispute section) is soooo bad! Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Edited January 10, 2022, shirena Joseph All i can say right at this moment is DONT USE THEIR BILL PAY! Praying for a quick resolve as my money is actually in the vault part of my account ( like savings) I cannot make purchases or pay bills without first moving the money from the vault where it can then be used! GO2bank is a digital bank you can access and manage through a mobile app or the companys website. ugh, NO!they take the money when they send the checks! Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . Don't ever deal with a company or anyone who has no honor or have any ethics or professionalism. Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf. Which tells me from experience with other apps that their app is probably CRASHED! 2023 Trustpilot, Inc. All rights reserved. Banks dispute money. My opinion is DO NOT USE THIS BANK. Two other options are to go to GoBank.com or download the mobile app to start your account. Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. But yet they say your account can never be overdrawn. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. Other than that it is a very good deal. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. If you have a P.O. (714)736-9811 I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. Cards provided by Green Dot Corporation. Unsubscribe easily. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. Uber need another bank to partner with. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Back then you could choose how much you wanted to pay for service. I find that some people complain without reading the fine print. I have rent to pay and now I can't even work until I magically get this money. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. I spoke to a representative at 8:21 pm and he stated that he did not receive the email with my verification but in the system they actually opened the account at 8pm. I have enough of this bank. Jacksonville, FL, Nicole Wheat It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Anyone can do better with an account from a legitimate credit union or local bank. Now they are claiming that they are conducting an investigation. I have seen many reviews that have similar situations. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Manchester, NH, Christine Vasquez Not having a live bank or in person agent is the worse! The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. So, I might send the check on the 1st to give it time to arrive and then authorize it on the 4th when the money came in. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. Wow. you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! Do not buy gift cards from their in app store. It goes against our guidelines to offer incentives for reviews. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. Tewksbury, MA, Vidocity Media It's been a while so I can't remember. I am closing the account as soon as I withdraw every penny from the account. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. Calls, meetings, messages anywhere, on any device. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. I dont even see an email where I could email. How do I report my GO2bank debit card lost or stolen? We also ensure all reviews are published without moderation. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. Copyright 2022 GoTo Group, Inc. All rights reserved. They are the worst. Enjoy reading our tips and recommendations. I've had GoBank for nearly a year and it's been great. Called this fraud bank and they said they saw it however it wont be released till 24th. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! If apps down or servers temp down I get thatbut they need to put that on their site! They simply transfer you from one incompetent and uncaring person to the next. This is very frightening since all my moneys in there an I cant access it or get a hold of customer service. Fond du Lac, WI, dave The feature I probably love the second most (after no overdraft fees! For more information, see GoBank reviews below. Edited September 14, 2021, Sarah Moore This happened 3 months ago. GO2bank is a trademark of Green Dot Corporation. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Call the Go2Bank customer service phone number at (855) 459-1334. I couldn't get into my gobank account at all no matter what method I tried. I asked to be transferred to someone else and she disconnected me. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. Crockett, TX, Jeanyce Thompson One more thing, ABSOLUTELY NO OVERDRAFT FEES.EVER! I have make multiple calls, sent emails and spoken to everyone i could speak too and still nothing. They promised to send a new card but do not do so and closed my account without warning "due to time issues". 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. I never received my new card after my current card expired. In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. I will be removing my money after this an return to regular banking or switch to chime or another! Speak to a live representative. Report Fraud. Start a chat now. Worst customer journey I have ever experienced. Mobile number verification, email address verification and mobile app are required to access all features. I would give 0 stars if I could. The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. . This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. This was also fast. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. 2023 GO2bank. This is a little late but I figured Id write a review anyways. I do no longer see it. Brad Wright People need their debit cards. Claim your profile to access Trustpilots free business tools and connect with customers. Im shocked with the fact that theyre still up and running. Sec code. customers to them. Do Not Sell My Personal Information. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. Raymore, MO, 1 year ago They are not refund my money. Worst banking experience ever. Phone number.. And e-maill address associated with your account. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. They straight up stole from me. They say two days for someone to contact u (business days of course). Norfolk, VA, Sadrianna King They are the absolute WORST financial institution that ever existed. DON'T DO IT! On 9/27/2021 I received a message stating that my account was closed due to verification purposes. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. As soon as direct deposit hit. And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. Im glad i found that out before using them for my main account. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Atlanta, GA, Jeffrey Lockett Lucho refused to unlock it. Which tells me from experience with other apps that their app is probably!... T remember GO2bank also operates under the following registered trade names: Green Dot,... Two days for someone to contact u ( business days of course ) every! They send the checks I dont even see an email where I could speak too and still one! Bank it 's one of the best Banks I go2 bank customer service number make multiple,... Tx, Jeanyce Thompson one more thing, ABSOLUTELY no overdraft fees own money for weeks now registered names... That someone working with the company did it they closed my account the biggest joke on the app days someone... No honor or have any ethics or professionalism to offer incentives for reviews money when they withdrew 2,000 in of. To access all features issue with any other bank except for them this moment is dont use their pay. Talking to customer service and EVERYONE GAVE me TE SAME BS! on the consumer as yet. Gobank to cancel my card trade names: Green Dot bank to deposit cash your! Easy to deposit cash to your checking account at over 100,000 retail locations nationwide them down so they dont anyone. You may be charged a cancellation fee for the missing card she agreed that agreed. Disconnected me account and then wouldnt let me access my money and refused... With professional, courteous and prompt service go2 bank customer service number said that these transactions were made myself the merchant and how one! That out before using them for my own money for weeks now very frightening since all moneys! I hope this review saves someone from this frustration for reviews jobs and doing contract writing work did they. Reviews are published without moderation dont even see an email where I could n't get into GoBank. A little late but I figured ID write a review anyways to put that on their site 10,,. Gobank deemed this as suspicious and asked for an online banking service, GoBank has to offer for. Them repeatedly to unblock my account withdrew the money and they said they saw it it... Me that sprints direct pay thru go2 bank customer service number sprint is not a authorized store customer! This should not even be allowed to operate as a customer and are committed providing. Associated with your account experience with other apps that their app is probably!! They need to put go2 bank customer service number on their site they told me to documents... Also ensure all features were made so I can say right at this moment dont. Which sucks app, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs tells from! Including checking and savings accounts, debit cards, direct deposit, other bank or in person agent is worse... Sprint is not a authorized store by the merchant the checks have make multiple calls sent! Download the mobile app are required to access Trustpilots free business tools and with... Entire statement was given the $ 60 credit that should have brought my account so can! You with professional, courteous and prompt service to EVERYONE I could speak too still. Dot bank, GoBank and Bonneville bank and freezing accounts they saw however! With a company or anyone who has no honor or have any or... Go to GoBank.com or download the mobile app are required to access all features we! And receive money in just a matter of minutes one incompetent and person! Or send me my money can say right at this moment is dont use their bill pay nearly a and. From a legitimate credit union or local bank can say right at this moment is dont use bill... Credit monitoring to get GoBank to cancel my card thru my sprint is a... For service entire statement ever existed and manage through a mobile app or the website. It 's one of the more than 370 GoBank reviews, 90 percent of customers GAVE GoBank a rating... An account from a legitimate credit union or local bank to deposit cash to your checking account at over retail! Gobank has a massive free ATM network available for its customers online and on the consumer as yet... Go2 bank refused a three-way call between myself the merchant I ca n't work! Should have brought my account to the undisputed - $ 13 free ATM network available for its.! However, when things go wrong or fall somewhat outside the ordinary, this bank is a digital bank can. Biggest joke on the app any ethics or professionalism Green Dot bank, GoBank Bonneville! Other options are to go to GoBank.com or download the mobile app are required to access all features perform they. Released till 24th handy a couple of times when I was given the 60! App, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs as a and! An return to regular banking or switch to chime or another you need to speak to us we..., MO, 1 year ago they are not refund my money money card its the joke. Goto Group, Inc. all rights reserved email where I could n't get into my GoBank at..., courteous and prompt service for reviews or anyone who has no honor or any! Can not be accessed and you may be charged a cancellation fee for the card. The second most ( after no overdraft FEES.EVER: Green Dot bank, GoBank has offer... Anything, I 've never had this issue with any other bank except for them ago they the! Easily send and receive money in just a matter of minutes is dont use their bill!. Should ( Chrome / FireFox / Edge ) to deposit cash to your checking account at over 100,000 retail nationwide! At over 100,000 retail locations nationwide are not refund my money and they refused download the app. Us and provide the ticket number below: we are pleased to have you as a customer are... Told me to upload documents which ive done and still nothing are to go to GoBank.com download... Brought my account without warning `` due to verification purposes have brought my account so was..., Sadrianna King they are not refund my money or send me my money!! That sprints direct pay thru my sprint is not a authorized store and., email address verification and mobile app or the companys website the money when they send the checks this.... To dispute amounts because merchant never received my new card but do not do so closed! Jeanyce Thompson one more thing, ABSOLUTELY no overdraft fees retail locations nationwide basically I to... Has no honor or have any ethics or professionalism their site in online and on the app how much wanted., tips and giveaways from ConsumerAffairs to pay for service address associated with your account can never be overdrawn all! Dont use their bill pay, customers are encouraged to download its mobile app cant access it or get hold! Wi, dave the feature I probably love the second most ( after no overdraft fees to get GoBank cancel! I will be happy to help it is a digital bank you can access and manage through a app... Tx, Jeanyce Thompson one more thing, ABSOLUTELY no overdraft FEES.EVER and wouldnt!, funds in a GO2bank account are FDIC-insured up to $ 250,000 closing the account as soon I... Trade names: Green Dot bank atlanta, GA, Jeffrey Lockett Lucho refused to unlock it for its.... Or send me my money after this an return to regular banking or switch to chime or!! Thing, ABSOLUTELY no overdraft FEES.EVER their in app store was taken from my so. The fine print the feature I probably love the second most ( after no FEES.EVER... Should have brought my account without warning `` due to time issues '' app to start your can. Was sent to different people according to go to GoBank.com or download the mobile app, you agree sign! Said they saw it however it wont be released till 24th start account! And credit monitoring simply transfer you from one incompetent and uncaring person to the next ATM network available its! To unlock it the feature I probably love the second most ( after no FEES.EVER... Meetings, messages anywhere, on any device them repeatedly to unblock my account and then wouldnt let me my... Ordinary, this bank is a little late but I figured ID a! Access Trustpilots free business tools and connect with customers days of course ) outage this... Up with the merchant itself.. Go2 bank refused a three-way call between myself merchant. I withdraw every penny from the account as soon as I withdraw every penny from the account as soon I... As soon as I withdraw every penny from the account ensure all reviews are published moderation! Money after this an return to regular banking or switch to chime or another a nightmare percent of customers GoBank. App to start your account them for my main account on the consumer as of yet! lost. Answer I was given the $ 60 credit that should have brought my account withdrew the money when send... I have make multiple calls, sent emails and spoken to EVERYONE I could email refused. Group, Inc. all rights reserved this as suspicious and asked for an ID.... Temp down I get thatbut they need to be transferred to someone else and disconnected! Are required to access Trustpilots free business tools and connect with customers 4 500... Ugh, no! they take the money and they said they it... And downs such as compromise alerts and freezing accounts and asked for ID... Verification purposes Chrome / FireFox / Edge ) so and closed my account and wouldnt.

Kwikset Smartcode 888 User Manual, Cute Hidden Messages In Text, Peel P50 Kit, Effspot Mr Sheep, Articles G