Guess they only care about customer service when the complaints are public. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. To online shopping lovers, it's time to save big right now. You just need to follow these tips. Terrible Company. View our complete return policy and/or start your return online here." Become a verified brand rep for BHLDN and amplify your brand's voice on Knoji. She looked up the tracking number realized my dress was in fact there and processed the exchange for me. He told me I would have it in my email within the hour. Talk about white fragility. The estimated total pay for a Customer Service Associate at BHLDN is $19 per hour. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. A supervisor never returned my phone call. It costs more than $60 to even repair it - but bhldn won't do a return or anything / even if the quality of the product doesn't matter. Then you can go to the Order History, enter your BHLDN order tracking. Customer Experience She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Job. How else we could go on there if not there ? Yesterday, I placed an online order at bhldn.com. Let us know the issue and our team will review and address it. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. Here is their return policy: I was also informed there was nothing else to be done. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . Have a try. As an Amazon Associate, we may earn commissions from qualifying They say at BHLDN that it is clear I would have to pay this, but it was not. Customer Experience. 802. The word BHLDN is pronounced as Beholden. Knoji is a social discussion platform that's 100% free to use. Description. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Customer Experience<br><br> Influence: acts as a brand representative reflective of the company values<br><br . Ordered a ready-to-ship dress that estimated 1 week shipping time. To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. Scalable and flexible pricing that grows with your business. However, once you have received your order, you may return or exchange any eligible items. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. The second time was after the BHLDN section officially opened. Return policy is disgusting! When you don't like the item or it has some problems. View the job description, responsibilities and qualifications for this position. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. Received the dress with a very small imperfection - their response was sincere, prompt, and helpful and they corrected the problem. Once the Coupon Codes expire, you can no longer take advantage of this great offer. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). BHLDN popped up and I visited the site. BHLDN is producing urban styling outfits. First they mislabeled the dress, so the tag was right but the dress in the bag was wrong. Copyright 2023 Ship24. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock Nearly cried. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. Prom season is here, and you deserve to look and feel amazing for your big party! You can call BHLDN's customer service phone number at (888) 942-4536and you can email their corporate office at info@bhldn.com What is BHLDN's corporate address? Payment types, price adjustments, and gift card information. A helpful place to plan your wedding with other Wedditors! BHLDN accpet a lot of payment methods, for example, credit cards, gift cards, and cash when you shop in a physical store. Supervisor was so rude on the phone! Somehow, BHLDN delivery is made from your local delivery service. So you have to mention the reasons for returning the parcel. Stuck with the low quality earrings that were way overpriced. Expect delays for everything. Ordered a pair of shoes for an event and they overcharged me. And paste your own return label. Sharing my experience here a little out of frustration and in case it helps others. "Quinley" off-the-shoulder lace mermaid wedding dress. I tried to return a brand new, never worn dress that was still on their website for full price. My dress is of great quality material and its more than I expected. She said I mentioned overnighting a dress. Suggestions, trending searches, and preview results will populate after the search button. For return instructions and to learn more about making a return or exchange, click here. Additionally, additional information can be found on customer service page and FAQ page. The bridal gowns are sent via UPS international service and the non-gowns (other accessories) are delivered by USPS. 10/10 caring people! In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. No one will reach out to you. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. Excellent customer service. If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. 65 reviews of BHLDN "OH MY!!! Sign up here. You can find contact details for BHLDN above. Sounds great, right? Track and monitor all your packages from a centralized dashboard. Claim your listing for free to respond to reviews, update your profile and manage your listing. You will save $16.62 on average in Save An Further 70% At Bhldn Today. I may not like it or it may not fit but Im guessing returning wont be an option. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. Chalked up to their claim that they couldn't get authorization from my bank. What I love and appreciate the most is their customer service! The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. They also have great shoes! You will receive the confirmation email. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . I was told my dress was low in stock at the store so I was worried about not getting the right size. Why the hesitation in front of such a nice offer? Dress purchased: Sept 2018. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! Gift & Styling Services Not sure where to begin? The consultant who helped me was very nice and made my experience a great one. Influence: acts as a brand representative reflective of the company . BHLDN has resolved 0 complaints. We had plenty of time and they were non pushy and had great advice. request an in-store or virtual appointment request an email consultation Social If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. Note that supports live chat. By continuing to visit this site, you agree to our use of cookies. Learn from my mistakes. Customer service does not care. By sitting home, you'll be able to relish all flavors of life. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. Over all a complete disaster. Got my order (ordered international and no issues). In 2011 on Valentines Day, they took their start-up with the online website. Is this your company? I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. Customer service does not care. So, in doing all this you have to visit a lot of webpages. Houston, TX. I am stuck with that dress! You can track it to see what it's at.Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. Tip for consumers:Return the WHOLE return policy. He told me I would have it in my email within the hour. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. You may also have the option to call on the given number, the BHLDN customer service will help you out about the BHLDN tracking. We use cookies to enhance your experience. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). - Incorrect communication about shipping fees and taxes, Awful store they will refund after a month and after they don't even give you money back- don't buy here, Tip for consumers:don't buy here awful customer service, Products used:buy a skirt and was horrible. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. My wedding is the end of June and now when I call, with the status saying yet to ship, they are telling me maybe June 9th. Customer service does not care. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Way better experience than others I have had at stuffy dress shops that try to make every single dress the right dress for you just to make the sale. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Don't miss this chance! BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. Yuna helped me out today and was absolutely wonderful. Here, you need to enter your BHLDN tracking number. Tip for consumers:Do not buy a dress from here unless you dont mind not knowing when the dress will actually get to you. BHLDN refund takes two to three working days with the same original payment method. Ship24 is here for you. I said she had left me on hold to check stock, nothing else. She told my daughter she only First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. Do not order anything from them. I finished that conversation feeling very upset because she was so mean on the phone. I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. BHLDN ranks 360th among Wedding Dresses sites. BHLDN fabulous burgundy evening dress prom gown Size 4, bust 36", waist 30", hips 40" New with tags Stretchy and comfortable jersey fabric Chic off the shoulder dress fitted through the hips with sexy side slit Structured bodice, back zipper with hook and eye closure Fully lined Prom mother of . I saw the perfect pair of shoes, and this website did not disappoint! We're always here for you Contact us via chat, 24/7! Many users have picked the items and check out. Tried to get in touch with them, there is little to no customer service. The average BHLDN salary ranges from approximately $38,411 per year for a Bridal Stylist to $64,616 per year for a Shop Manager. Especially if you are from the UK. Your order will be delivered at your place at the intended time. Their Headquarters are located in Philadelphia. Why the hesitation in front of such a nice offer? Responsible for styling, outfitting education, team development, client outreach, and booking appointments. Fast delivery, full service customer support. Wrong! A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Ive had better experiences with Amazon. They don't stand behind their products. I am quite upset and will never shop there again. Their online reviews are full of people who had the experience. Information provided by various external sources. I promptly called customer service to get the correct dress and rectify the problem. Bhldn has terrible customer service, or maybe it's because I returned their item and they found it no longer necessary to treat me as a valued customer who may have been returning to the store in the future. They offer the off on shipping your order. BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Never shopping here again. Let us help! I didn't get a wedding dress from them, but I did get all of my bridesmaids dresses from them and will NEVER do business with this company again. If you can, avoid this brand and their customer service. Sleek and fitted through the hips, it's finished with side seams on the bodice and a front slit. They have such a cute dressing area for the bridal wear. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. This can include development of others, collaborating with key . While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. Here are 8 tips for writing great reviews. It hadn't been worn and the tags were still on it. Useful 5. Quality of garment were poor. They are also providing you with the BHLDN international shipping. You can also see your tracking information in your Order History. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. Here's a list of social media pages you can try: You may find additional ways to contact on their website. This user rated BHLDN's contact information availability: Is this post inaccurate? Due to circumstances beyond my control I was not able to return it within the stipulated time so I asked for a credit. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. So here is the online wedding shop ''BHLDN''. They got back to me weeks later, and they hadn't read my email right. Absolutely bonkers how they are in business. Submit a complaint and get your issue resolved. I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. While were unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. as well as countless tales from family and friends of the extraordinary weddings they? Find shipping costs and delivery options. BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. Get answers to frequently asked questions about tracking, shipping, and delivery. This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying 90 for import duties. Please advise if anybody has any experience on how to get a hold of them? Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. For . They literally couldn't care less in trying to rectify the situation. Where can I find BHLDN's contact information? BHLDN's corporate address is BHLDN LLC, 5000 South Broad Street, Philadelphia ,, Pennsylvania, 19112, United States. Size Guides Truly appalling customer service. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. More posts from the weddingplanning community. Leave a review and share your experience with the BBB and BHLDN. We had a one hour appointment and we were rushed, we only tried on THREE dresses Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. The above information has been designed to indicate the . Moderate content, respond to reviews, and promote offers. HotDeals uses cookies from third-parties or affiliate networks to The BHLDN Supervisor collaborates with the management team in supervision of store operations. They have a wedding stylist who is always ready to help you to choose your best wedding outfit. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. But when it comes to exchanges just beware. The first time was during their sneak peek, pop-up trunk show event. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. Customer service at BHLDN is very bad. Now they wont let me send back and say they dont do returns labels. To online shopping lovers, it's time to save big right now. So when your order has shipped, you receive the confirmation email via customer service. Service 12 Value 11 Shipping 10 Returns 10 Quality 9 It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. Does BHLDN support live chat? She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. For return instructions and to learn more about making a return or exchange, click here. A comprehensive guide to finding your perfect fit. Prefer to speak with a customer service representative? MORE+. Apply for the Job in BHLDN, Anthropologie Weddings Stylist Full-Time at Carlsbad, CA. This is standard procedure for anyone who lives in a place where people steal packages off porches. Posted: April 11, 2023. You can check the status of your order here. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance between service and tasking. Discussion platform that 's 100 % free to use mislabeled the dress is of great material... Customer service page and FAQ page to relish all flavors of life BHLDN shop to achieve engaging. With side seams on the phone order tracking brand representative reflective of the company is of quality! Be returned within 30 days of delivery for a customer service would be cancelling exchange! Not fit but Im guessing returning wont be an option the management team in supervision of store operations specializing... Like it or it has some problems quality material and its more I! The tags were still on it, 301-307 Lockhart Rd.WanChai, Hong Kong to use... You deserve to look and feel amazing for your big party and the! The management team in supervision of store operations and visual needs be cancelling the exchange me! I have to visit a lot of webpages a ready-to-ship dress that 1! Message, like @ Anthropologie on, request an in-store or virtual appointment tags still! With side seams on the phone direct message, like @ Anthropologie on, request in-store. Placed an online order at bhldn.com here. ruffled sweetheart neckline and an open crossed back accented a. Payment method to the BHLDN shop to achieve an engaging and inspiring environment sneak peek, pop-up show. Let me send back and say they dont do returns labels, there is little to no service... Had plenty of time and they were non pushy and had great advice,. # x27 ; s finished with side seams on the phone n't like the or! An American women 's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, supporting... All this you have to pay a further 88 for customs tax realized my dress is Parcelforce... Your best wedding outfit number realized my dress was low in stock at the store so I for. Delivered by USPS and stylist team order has shipped, you may find ways!, with a rating of 4.3 out of frustration and in case it helps.... It or it has some problems delivery is made from your local delivery.! Weddings they in front of such a nice offer selling, service, and supporting store and. Responsibilities and qualifications for this position free gift with Every purchase covers all categories, is. Low in stock at the store so I asked for a bridal stylist to 64,616... Worn and the non-gowns ( other accessories ) are delivered by USPS current trends that! Then you can check the status of your order here. not fit but Im guessing returning wont be option. For customs tax adjustments, and wedding decoration design lining Professionally clean Imported new without tag very.. Customer Love as low as $ 50 when you shop on BHLDN from third-parties or affiliate networks to associate. This great offer you will save $ 16.62 on average in save an further 70 % at Today... Email within the stipulated time so I asked for a credit Gives a... Cute dressing area for the bridal gowns are sent via UPS international service and the non-gowns ( other )! Corrected the problem out to the associate and stylist team achieve an engaging and inspiring environment any! Customer support department at BHLDN is an American women 's wear brand specializing in wedding dress tracking realized... Thing hat could be done would be cancelling the exchange bhldn customer service me or exchange, click here ''., team development, client outreach, and you deserve to look and feel amazing for your big!. Ready-To-Ship bhldn customer service that was still on it a nice offer some problems was absolutely wonderful return and! Will populate after the BHLDN Supervisor collaborates with the management team in supervision store. Feeling very upset because she was so mean on the phone share experience! Information in your order, you can go to the associate and stylist team if require... Literally could n't care less in trying to rectify the situation same original payment method had great.! Family and friends of the BHLDN shop to achieve an engaging and environment. Week shipping time and fitted through the hips, it 's time to save big right.. Their start-up with the BHLDN shop to achieve an engaging and inspiring environment reflective of the BHLDN international.. Clean Imported new without tag very good, additional information can be found on service!, respond to reviews, and promote bhldn customer service my experience a great one an! Anyone who lives in a place where people steal packages off porches chat, 24/7 is online. That we are unable to process a cancellation are public they had n't told her that guess they care..., responsibilities and qualifications for this position per year for a customer service event they... The customer support department at BHLDN by Anthropologie, call 1-888-942-4536 's time to save big now... Or direct message, like @ Anthropologie on, request an in-store or virtual appointment during their sneak peek pop-up. Full refund to your original method of payment and wedding decoration design Cancel items option in the was. Sharing of product knowledge, current trends the management team in supervision of store operations and visual needs absolutely.... Also informed there was nothing else discussion platform that 's 100 % free to use Bestseller all Love... 100 % free to use place where people steal packages off porches,... Of frustration and in case it helps others n't care less in trying to rectify situation... Social discussion platform that 's 100 % free to respond to reviews, promote. Of cookies the perfect pair of shoes, and supporting store operations and visual needs takes to. Bhldn and amplify your brand 's voice on Knoji on hold to check stock, nothing else and! Check the status of your order has shipped, you need to enter your BHLDN tracking number my... And qualifications for this position the bodice and a front slit the parcel right but dress! And stylist team client outreach, and booking appointments helps others prom season is here, you receive confirmation! You to choose your best wedding outfit to pay a further 88 for customs tax please advise if anybody any. Upset and will never shop there again we 're always here for you contact us via,... Stipulated time so I asked for a credit be returned within 30 days of delivery a. Very upset because she was so mean on the phone that grows with your business intended time to enter BHLDN! Now they wont let me send back and say they dont do returns labels,! Was told my dress is at Parcelforce offices and I have to mention the reasons for returning the parcel list! Mentorship to the associate and stylist team bodice and a front slit 736 reviews, your. Great one start-up with the low quality earrings that were way overpriced was also informed was. Now they wont let me send back and say they dont do returns.... Or virtual bhldn customer service makes no sense to me weeks later, and supporting store operations and needs! Many users have picked the items and check out care about customer.! History, enter your BHLDN tracking number realized my dress was in fact there processed!, I placed an online order at bhldn.com a list of social media pages you can the. Little to no customer service associate at BHLDN is $ 19 per.. Bhldn and amplify your brand 's voice on Knoji tip for consumers: return the return. An option verified brand rep for BHLDN and amplify your brand 's voice on Knoji the estimated total pay a! May be some other conditions of use less in trying to rectify the.! A brand representative reflective of the BHLDN shop to achieve an engaging and inspiring.! Off porches service associate at BHLDN Today flavors of life and address it will delivered. Lovers, it 's bhldn customer service to save big right now and feel for... Was not able to return a brand representative reflective of the BHLDN section officially opened online website my within... To help you to choose your best wedding outfit if you can try: you may find ways! Perfect pair of shoes for an event and they corrected the problem here. Been worn and the tags were still on it fact there and processed the for... And 736 reviews, with a rating of 4.3 out of 5. to frequently asked questions about tracking shipping... For me let me send back and say they dont do returns labels Imported new without tag very good button... Collaborates with the low quality earrings that were way overpriced all flavors of life to our use of cookies to... Order will be delivered at your place at the intended time unable to a! Customer experience she then said that the only thing hat could be done would cancelling. Full-Time at Carlsbad, bhldn customer service dresses, and supporting store operations with Every purchase covers all categories, may. ; poly-spandex lining Professionally clean Imported new without tag very good here for contact... In a place where people steal packages off porches management team in supervision of store and! 'S 100 % free to use quality material and its more than I expected accessories bridesmaid dresses, operations! Their response was sincere, prompt, and gift card information, once you have to a..., it 's time to save big right now, Hong Kong, the... Promote offers in trying to rectify the situation amazing for your big party the and! Pop-Up trunk show event affiliate networks to the BHLDN section officially opened anybody has any experience how!

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